Dennis Evans

Dennis Evans Occupation VP of Customer Operations Employer NinjaTrader Location United States LinkedIn Profile Website https://www.ninjatrader.com Dennis Evans is a financial services executive who serves as the vice president of customer operations at NinjaTrader. Background NinjaTrader Evans serves as the vice president of customer operations and director of client services at NinjaTrader, where he oversees support teams and implements technology solutions for the firm's retail trading platform. During his tenure, Evans managed initiatives to integrate artificial intelligence into customer service workflows within electronic trading. He oversaw the integration of the Ada AI agent with Salesforce to manage ticketing, knowledge management, and compliance reviews. This integration allowed the firm to transition from read-only AI interactions to transactional capabilities, achieving a 98 percent containment rate on specific support actions and enabling the business to scale its 24/7 support operations without proportionally increasing headcount. Evans has also participated in industry discussions regarding operations and market analysis. In March 2025, he collaborated with industry peers, including Jed Thorn of AllTrails, in the ACX Framework webinar series to discuss strategies for AI integration and resource allocation in customer support. In September 2026, he appeared on the NinjaTrader Live broadcast, providing commentary on futures trading, market momentum, and macroeconomic conditions. Risk Management Evans has focused his career on customer operations, technology implementation, and client support within retail financial services. References

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